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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Joseph O

Joseph O

June 5, 2025

5  out of  5
rating by Joseph O
"I had a wonderful experience working with Megan to find car insurance. She was incredibly sweet, polite, and genuinely helpful throughout the entire process. Megan took the time to answer all my questions and made everything so easy to understand. Her professionalism and kindness really stood out, and I felt completely taken care of. I truly appreciate her support and would absolutely recommend her to anyone looking for insurance assistance!"
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Jaycee Davenport

June 4, 2025

5  out of  5
rating by Jaycee Davenport
"every time I call, everyone is friendly nice always has a good thing to say everybody's happy and I'm always hang up the phone satisfied with my call"
We responded:
"Thank you, Jaycee! I'm happy to hear that our team consistently provides you with a positive experience. We aim to make every interaction pleasant and satisfying. Let us know if there's anything else we can do for you!"
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Michael Ternes

June 2, 2025

5  out of  5
rating by Michael Ternes
"Megan was really helpful in adding a car to my insurance policy. She took the time to get to know me and let me get to know her. She also worked to make sure that I had all of the discounts that my policy could support and was really efficient in helping make some other important changes! Today's experience with the Reed Agency was fantastic, and Megan was essential to that!"
We responded:
"Thank you for your review, Michael! I'm happy to hear that Megan was able to assist you efficiently and ensure you received all the discounts available. It's great to know that your experience with our office was fantastic. If you need anything else, feel free to reach out!"
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Tom Thornton

June 2, 2025

5  out of  5
rating by Tom Thornton
"Great office to work with. Always efficient and quick to respond."
We responded:
"Hey, Tom! I'm glad the team has made things straightforward for you. It means a lot to know you've enjoyed working with the office. Thank you for supporting our Shawnee team!"
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Laura Gurwell

May 29, 2025

5  out of  5
rating by Laura Gurwell
"Anna was not only clear and competent in handling our distress call from an accident we had on vacation ( to no fault of ours) but she was comforting in her understanding of our very stressful situation!!"
We responded:
"Laura, thank you for the five-star rating! We greatly appreciate your business."
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Lance Miller

May 20, 2025

5  out of  5
rating by Lance Miller
"Have been using the Reed Agency for over 14 years now and they have always been great to work with as our Family's insurance needs have evolved over the years."
We responded:
"Lance, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Nelson Gawatz

May 12, 2025

5  out of  5
rating by Nelson Gawatz
"When my pickup broke down on my way home from work early Sunday morning. I went ahead and paid for the tow truck out of pocket because I was just too tired to figure out what “ road hazard “ , actually meant. I never thought to ask. First thing Monday morning I was contacted and she patiently helped me fill in the paperwork for a quick reimbursement"
We responded:
"Nelson, I'm glad to hear that everything worked out smoothly for you! It's great that you were able to get assistance with the paperwork for your reimbursement. If you ever have more questions or need help in the future, don't hesitate to reach out. We're here to assist you!"
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jerry wilkens

May 8, 2025

5  out of  5
rating by jerry wilkens
"I called State Farm to check on something and Megan was extremely helpful with everything! She definitely went above and beyond with my issue."
We responded:
"Thank you, Jerry, for sharing your experience! I'm happy to hear that Megan was able to assist you so effectively. Her dedication to going above and beyond is truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Lumberjack Construction

May 7, 2025

5  out of  5
rating by Lumberjack Construction
"If you want the absolute best rates for the absolute best coverage, then look no further than Reed Agency State Farm Insurance! Now if you want the personalized customer service, and to talk to a real human who will remember you, and go out of their way to help you, “make sure”, it’s the “Reed State Farm Agency!” In any case that I need to call, they either answer the phone on the first ring, or call right back with a personalized experience being enhanced with family-like, and genuine “old fashioned” and “sincere” customer service! They insure everything for me “and” my business! I switched from my other carrier the moment I discovered how much money I was overpaying. It started with the purchase of a new work truck, and ended with more money in my front pocket to reinvest back into my business! Every little bit counts! 🏠☝️ I was “amazed” how actually getting a new work truck led to more cash flow. I was absolutely “overpaying” with both “Progessive “and” Allstate.” I had it split up between “homeowners” and “auto insurance” both… I was still getting multiple discounts as they said, yet totally paying to much, and for less coverage and higher deductibles that I am getting now! After I added up the all the savings for one single year, I was fired up and motivated to take the steps to transfer everything right over to the “Reed State Farm.” After they gave me my new quotes, I was like man, I should of done this a long time ago! Real people, and Real savings!💵💶💴💪 No more talking to AI machines and outsourced phone call centers, and press one for this, and press two for that! Only to get too people talking with such strong foreign accents, that you can’t hardly hear or understand them. We Buy local! Whatever your insurance needs are, “ THE REED AGENCY STATE FARM IS THERE.” Look no further! 👀😁🙏💪🇺🇸🚀🌎 Wow! To think it took a new work truck to get me to see why, is just more “living” proof for me to see for myself how “The “Good Lord” works in “mysterious ways!” Psalms 23! Amen!🙏 ✝️🙌✝️🙏"
We responded:
"Thank you so much for taking the time to share all of this—we really appreciate it. It means a lot to hear how your experience with us, starting with that new work truck, turned into something that made such a big difference for you and your business. We know how frustrating it can be dealing with automated systems and impersonal service, so it’s great to know you’ve found value in the way we do things here—quick responses, real people, and conversations that don’t feel rushed. Your story is a great reminder of why we take the time to get to know each person who walks through our doors. We’re proud to help you with both personal and business coverage, and we’re always just a call or text away if you need anything. Thanks again for the support—it really does mean a lot to our whole team."
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Maria Chase

April 29, 2025

5  out of  5
rating by Maria Chase
"Excellent customer service! Great team to work with. Thank you, Anna"
We responded:
"Thank you, Maria, for your wonderful feedback! I'm happy to know that you had a positive experience with our team. Anna and everyone here are dedicated to providing excellent service. If you have any questions or need further assistance, feel free to reach out anytime!"
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Noah Mills

April 28, 2025

5  out of  5
rating by Noah Mills
"It was a really good experience with Anna."
We responded:
"Thank you, Noah, for sharing your positive experience! I'm happy to know that Anna was able to provide you with great service. If you have any questions or need further assistance, please feel free to reach out."
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Traci Westerhaus

April 27, 2025

5  out of  5
rating by Traci Westerhaus
"Nick Reed and his agency are wonderful! Hannah is extremely helpful!!"
We responded:
"Thank you, Traci, for your wonderful feedback! I'm glad to hear that Hannah has been extremely helpful to you. Our team is dedicated to providing excellent service, and it's great to know we're meeting your expectations. If you have any questions or need further assistance, please don't hesitate to reach out!"
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robin bowen

April 24, 2025

5  out of  5
rating by robin bowen
"Megan is always cheerful and helpful. I really appreciate her. Excellent employee and person."
We responded:
"Thank you, Robin, for sharing your positive experience! I'm glad to hear that Megan's cheerful and helpful nature made a difference for you. We truly appreciate having her as part of our team."
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Aubrey Williams

April 22, 2025

5  out of  5
rating by Aubrey Williams
"In the past month, my wife had a rock hit and crack her front windshield and I had someone break into my truck by smashing the window. In both cases, a short email to the Reed Agency and they took care of everything. Amazing! Thanks so much."
We responded:
"Thank you, Aubrey, for sharing your experience! I’m happy to hear that our team was able to assist both you and your wife promptly with the windshield and truck window issues. Your satisfaction is important to us, and we’re here to help with any future needs or questions. Feel free to reach out anytime!"
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Stephanie Conner

April 22, 2025

5  out of  5
rating by Stephanie Conner
"Jennifer was absolutely the best agent I’ve ever had the pleasure of working with. She went above and beyond to help me find the best auto coverage for my daughter and I. She also took time to assist in finding me the life insurance coverage I was looking for. Jennifer was patient with my crazy schedule and took time to find me the best insurance rates. I’m so glad I switched to State Farm. If you’re looking for the best agent in the business ask for Jennifer at the State Farm Reed Agency."
We responded:
"Thank you, Stephanie, for sharing your experience! I’m delighted to know that Jennifer provided exceptional service in finding the right auto and life insurance coverage for you and your daughter. Her dedication and patience truly make a difference. We’re happy to have you with us at State Farm Reed Agency. If you ever need further assistance, don’t hesitate to reach out!"
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Joey Bui

April 21, 2025

5  out of  5
rating by Joey Bui
"Megan Rome at Reed Agency State Farm was very professional, polite, and assisted with our request with a sense of urgency. She definitely deserves recognition for going above and beyond for her clients. Thank you, Megan and continue to keep up the great work!"
We responded:
"Thank you, Joey, for sharing your experience! I'm glad to hear that Megan provided professional and prompt assistance. Her dedication to going above and beyond is truly appreciated. If you have any more requests or need further assistance, feel free to reach out to our office."
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Brian Rippel

April 21, 2025

5  out of  5
rating by Brian Rippel
"Anna is the best!"
We responded:
"Hey, Brian! We think Anna’s pretty great too, and we’re glad you’ve had such a good experience with her. Thank you for taking a moment to share this."
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Barbara Roberts

April 18, 2025

5  out of  5
rating by Barbara Roberts
"Spoke with Megan today and she explained the new plan for my homeowners insurance! She is always so sweet and takes the time explain things! She get my vote all the way! She is very professional and caring!"
We responded:
"Thank you, Barbara, for sharing your experience! I'm happy to hear that Megan was able to explain your new homeowners insurance plan clearly. Her professionalism and caring nature are truly valued. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"
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Eric Cornett

April 18, 2025

5  out of  5
rating by Eric Cornett
"Anna was vary helpful and made it quick and easy."
We responded:
"Eric, thank you for your wonderful feedback! I'm glad to hear that Anna was able to assist you effectively and make your transition to a new car smooth and hassle-free. We appreciate your trust in our services and are always here to help with any future needs. - Reed Agency - State Farm Insurance, Shawnee, KS"
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Michael Adcox

April 17, 2025

5  out of  5
rating by Michael Adcox
"They are always knowledgeable, friendly, polite and helpful."
We responded:
"Michael, thank you for your wonderful review! We are glad to know that our team has consistently been knowledgeable, friendly, polite, and helpful. Your satisfaction is our priority, and we appreciate your kind words. If you ever need further assistance, don't hesitate to reach out. - Reed Agency - State Farm Insurance, Shawnee, KS"
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Pam Gilbert

April 17, 2025

5  out of  5
rating by Pam Gilbert
"Megan was very professional, kind and friendly. She explained everything throughly and answered all my questions. She went above and beyond what she needed to."
We responded:
"Thank you, Pam, for sharing your experience! I'm happy to hear that Megan provided you with such professional and friendly service. Her dedication to going above and beyond is truly appreciated. If you have any more questions or need any other assistance, don't hesitate to reach out to our office."
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John Lair

April 16, 2025

5  out of  5
rating by John Lair
"Hannah is Amazing"
We responded:
"Thank you, John! I'm glad to hear that you think Hannah is amazing. We're grateful to have her as part of our team. If you need any assistance or have any other questions, feel free to reach out to our office."
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Lindsey Christopher

April 15, 2025

5  out of  5
rating by Lindsey Christopher
"Hannah has been absolutely amazing and quick with responses and insight to questions we have! I had easily a handful of "what-if" scenarios and she was quick to help provide answers to all of them without hesitation! I'm so very grateful!"
We responded:
"Thank you, Lindsey, for your wonderful feedback! I'm happy to hear that Hannah was able to assist you promptly and provide valuable insights for your questions. Your appreciation means a lot to us."
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Blair Hadley

April 11, 2025

5  out of  5
rating by Blair Hadley
"Anna @ Reed Agency is amazing she is always so helpful and organized..."
We responded:
"Thank you, Blair, for sharing your positive experience! I’m happy to hear that Anna’s helpfulness and organization made a difference for you. We’re here if you have any questions or need anything down the road."
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Shawn Diffenderfer

April 10, 2025

5  out of  5
rating by Shawn Diffenderfer
"Hannah at the Reed agency is always so courteous and really listens to my evolving needs! The best customer service you can ask for from an insurance agent, thank you!"
We responded:
"Thank you, Shawn, for sharing your experience! I'm happy to know that Hannah has been attentive and courteous in addressing your needs. We appreciate your kind words and are here to assist with any future questions or requirements you may have."